Frequently Asked Questions
Everything you need to know about your audio experience.
How long does shipping take for my Raycon order?
Standard shipping within the United States typically takes 3 to 5 business days, while international orders may take 7 to 14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund.
Do Raycon earbuds come with a warranty?
Yes, all Raycon products come with a one-year limited manufacturer's warranty that covers any defects in materials or workmanship.
Are Raycon earbuds water-resistant?
Most of our earbuds feature an IPX6 or IPX7 water-resistance rating, making them resistant to heavy splashes, rain, and sweat during intense workouts.
How do I pair my earbuds with my device?
Simply remove the earbuds from the charging case to enter pairing mode. Open the Bluetooth settings on your device and select your Raycon model to connect instantly.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Affirm and Klarna.